Shipping policy

Avyera Nutrition
Last Updated: 01/27/2026

1. Fulfillment Responsibility

All products are manufactured, packed, and shipped by a third-party fulfillment provider. Avyera Nutrition does not physically handle or ship products.

2. Processing Time

  • Orders typically enter fulfillment within 2–5 business days
  • Processing time excludes shipping transit time
  • Processing timelines are estimates, not guarantees

3. Shipping Destinations

  • Orders ship only to destinations supported by our fulfillment partner
  • Shipping availability may change without notice due to regulatory, carrier, or customs restrictions

Orders that cannot be legally or logistically shipped may be canceled and refunded at our discretion.

4. Tracking & Delivery Confirmation

  • Tracking numbers are issued once orders ship
  • Tracking updates are controlled by the carrier and may be delayed
  • Carrier delivery confirmation constitutes proof of delivery

5. International Shipping Terms

For international orders:

Customers assume full responsibility for:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Compliance with local laws and regulations

No refunds or replacements will be issued for:

  • Customs delays
  • Rejected or seized shipments
  • Regulatory non-compliance

6. Lost, Missing, or Stolen Packages

Packages Marked as Delivered

Once a package is marked “Delivered” by the carrier:

  • Responsibility transfers entirely to the customer
  • Avyera Nutrition does not issue refunds or replacements
  • Claims must be pursued with the carrier or local authorities

Packages Lost in Transit

If tracking does not confirm delivery:

  • Customers must contact us within 7 days of the last tracking update
  • We may assist with a carrier investigation
  • Any resolution is determined solely at our discretion based on investigation results

Avyera Nutrition is not responsible for carrier errors, delivery delays, or incorrect shipping information provided by the customer.